Pickup policy

Casa Cielo Bakery offers local pickup for prepaid orders. Please review the pickup details shown at checkout and in your order confirmation.

Pickup time and location

Your order is reserved for the pickup window and location selected at checkout. Please arrive during that window and follow any location-specific instructions in your confirmation. Have your order number or the name and email used for the order available.

Changes and delays

If you need to request a change, contact us as soon as possible. Changes are not guaranteed and depend on our production schedule, product availability, and available pickup capacity. If you expect to be late, please contact us. We cannot guarantee that orders will be available outside the confirmed pickup window.

Unclaimed orders

Because our products are baked to order and are perishable, an order that is not collected during its confirmed pickup window may be treated as completed and may not qualify for a refund. We will make a reasonable effort to help when you contact us promptly, but storage or alternate pickup cannot be guaranteed.

Food safety and allergens

Follow any storage and handling instructions provided with your order. Products may contain or come into contact with common allergens, including wheat, milk, eggs, soy, peanuts, tree nuts, and sesame. Review the product information before ordering and contact us with questions. We cannot guarantee an allergen-free environment.

Orders collected by someone else

You may have another person collect your order. They should have the order number and the name used at checkout. You are responsible for making sure they receive and follow the pickup and food-handling instructions.

Bakery changes or cancellations

If Casa Cielo must change a pickup time or location, we will use the contact information on the order to notify you. If we cannot fulfill your order, we will offer a replacement, rescheduled pickup, store credit, or refund, as appropriate.