Privacy
Last updated: September 22, 2026. This Privacy Policy explains how Casa Cielo Bakery (“Casa Cielo,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, place an order, or contact us.
Information we collect
Order information, including your name, email address, phone number, the items you order, your selected pickup window and location, and order status.
Payment and transaction information. Payments are processed by Helcim. Casa Cielo receives transaction details and payment status, but we do not store your full card number or card security code.
Messages and contact information you submit through our contact form or when communicating with us.
Basic website and device information, such as pages viewed, browser or device type, approximate location derived from your IP address, and diagnostic or security events. We may receive this information through our hosting, analytics, and error-monitoring providers.
How we use information
To process payments, prepare and fulfill orders, coordinate pickup, and send order-related messages.
To answer questions and provide customer support.
To operate, secure, troubleshoot, and improve our website and ordering process.
To maintain business and tax records, prevent fraud or misuse, and comply with legal obligations.
How we share information
We share information only as needed to run the bakery and provide the services you request. This may include payment processing with Helcim; website hosting, database, file storage, email delivery, analytics, and error monitoring providers; professional advisers; and government authorities when required by law. We do not sell your personal information or share it for cross-context behavioral advertising.
Cookies and analytics
Our website may use essential browser storage to keep your cart and maintain site functionality. If analytics is enabled, we may use measurement tools to understand website traffic and completed purchases. You can limit cookies through your browser settings, although doing so may affect some features.
Retention and security
We retain information for as long as reasonably necessary to fulfill orders, provide support, keep required business records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.
Your choices
You may ask us to access, correct, or delete personal information we maintain about you, subject to legal and recordkeeping requirements. You may also opt out of non-transactional communications at any time. We do not knowingly collect personal information from children under 13.
Changes and contact
We may update this policy from time to time. The date above shows when it was last revised. For privacy questions or requests, contact us using the email address listed on this website.